1. SCOPE OF THIS POLICY
1.1 This Privacy Policy (“Policy”) is an electronic record in the form of an electronic contract formed under the applicable law. This Policy does not require any physical, electronic, or digital signature. This Policy is a legally binding document between you (“Visitor”/ “User”) and Right Handy. (the “Company”, “we”, “us”, and “our”). We collect and process your Personal Data, Sensitive Personal Data, and third-party data carefully, only for the purposes described in this Policy and the associated T&Cs, and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any Personal Information, Sensitive Personal Information, or third-party information handled by the Company is managed in a way that is ethical, compliant, and adheres to best industry practices.
1.2 Please read this Privacy Policy carefully, before accessing or using this Website/Mobile Application (together collectively referred to as the “Platform”), to understand our policies and practices regarding your Personal Data and how we will treat it. By accessing or using our Platform, including our Services, you agree and accept the terms of this Policy, and you understand and agree to the collection, use, sharing, and processing of Personal Data in the manner described herein. If you are accepting this Policy on behalf of another person, you represent and warrant that you have full authority to bind such person to these terms
1.3 Our Policy describes the types of Information we collect, why and how we use the Information, with whom we share it, and the choices you can make about our use of the Information. It also tells you how you can access and update your Information and make certain choices about how your Information is used. We also describe the measures we take to protect the security of the Information and how you can contact us about our privacy practices.
1.4 This Policy describes the Company’s current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform. We suggest that you regularly check this Policy to apprise yourself of any updates. Your continued use of the Platform or provision of Data or Information thereafter will imply your unconditional acceptance of such updates to this Policy.
2. CONSENT
2.1 By mere By mere use of the Platform as well as for the purposes of availing our Services, you expressly consent to the Company’s use and disclosure of your Personal Data/Information (as defined below), Sensitive Personal Data/Information (as defined below) and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use this Platform. This Policy shall be deemed to be incorporated into the terms and conditions governing the use of the Platform (“T&Cs”) and shall be read in addition to those T&Cs.
3. APPLICABILITY
This Privacy Policy applies to all of the Services (as defined under the T&Cs) offered by the Company and its Affiliates, agents, representatives, contractors, employees, including the Services offered on third-party sites, such as advertising services. This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
Our Privacy Policy applies to all the Users/Visitors (as defined under the T&Cs), and others who access our Platform.
This Privacy Policy does not apply to—
- the information practices of other companies, consultants, or organizations that advertise our Services.
- services offered by other companies or individuals, including sites that may include the Company Services, be displayed to you in search results or be linked from our web pages/mobile application.
4. DEFINITIONS
(a) Personal Data or Information: ‘Personal Data/Information’ means any information relating to an identified or identifiable natural person (“Data Subject”/ “User”). We limit our collection of Personal Data/Information to that which is necessary for its intended purpose. .
(b) Non-personal Data/Information: ‘Non-personal Information’ means information that does not specifically identify an individual (“Visitor”/ “User”), but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. The Company may gather any Non-Personal Information regarding how many people visit this Platform, the pages they visit, their IP address, and the type of browser they used while visiting the Platform (hereinafter referred to as “Non-Personal Information”). The Company may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by the Company.
(c) Sensitive Personal Data or Information (“SPDI”) (‘Sensitive Personal Data or Information’ of a person means such personal information which consists of information relating to—
(i) password;
(ii) financial information such as Bank account credit card debit card or other payment instrument details;
(iii) OTP for processing and finalizing the transaction/payment;
(iv) Such other information is for the purpose of providing our Services or for collecting, processing, using, and storing the data under lawful contract or otherwise.
Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005,, or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this Policy.
(d) Information: ‘Information’ means Personal Data/Information, Non-Personal Data/Information, and Sensitive Personal Data/Information.
(e) Data Subject: ‘Data Subject’ means an identifiable natural person intending to avail our Services, and who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number (government-issued national identity card, in case of an individual), geographical data, an online identifier, or to one or more other factors specific to the identity of that natural person. It shall include all the persons who visit or register on our Platform, including our Users, Visitors, and others who access or interact with our Platform;
(f) ‘Consent’ of the Data Subject: ‘Consent’ of the Data Subject means any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which he or she or they, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data and/or Sensitive Personal Data or Information (“SPDI”) relating to him or her or them;
(g) Processing: ‘Processing’ means any operation or set of operations that is performed on Personal and Sensitive Personal Data or on sets of Personal and Sensitive Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
(h) Restriction of Processing:‘ Restriction of Processing’ means the marking of stored Personal Data with the aim of limiting their processing in the future;
(i) Recipient: ‘Recipient’ means a natural or legal person, public authority, or another body, to which the Personal and/or Sensitive Personal data are disclosed, whether a third party or not. However, public authorities which may receive Personal Data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as Recipients; the Processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the Processing;
(j) Personal Data or Sensitive Personal Data Breach: Personal Data or Sensitive Personal Data Breach: ‘Personal Data Breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data or Sensitive Personal Data transmitted, stored, or otherwise processed.
5. INFORMATION COLLECTED BY THE COMPANY
(a) To provide you with Services on our Platform, we must process information about you. Most of the Information we process is provided to us, specifically, voluntarily, and directly by you for availing our Services.
(b) We collect Information to provide better Services to all our Users/Visitors. The following data is collected, preserved, and used by us, for specific purposes only, at the time you register your Account on our Platform, for the purpose of providing you intended Services as requested/obtained by you—
- Full Name and/or alias;
- Personal identification number, such as PAN Card number, or Aadhaar Card number;
- Address and proof of Address;
- E-mail address (existing and functional; verified through One-Time Password (“OTP”));
- Mobile Number (existing and functional; verified through One-Time Password (“OTP”));
- Date of birth;
- Place of birth;
- Nationality;
- Login-credentials/Password;
- Financial information such as bank account or credit card or debit card or other payment instrument details, online banking PIN, One-Time Password (“OTP”) related to the current transaction, etc.;
- Any data provided over calls made or e-mails/chats/discussions entered into with and through the Platform;
- Any data provided over calls made or e-mails/chats/discussions entered into with and through the Platform;
- Any information received via any application form or e-mail or any other electronic medium, including your use or access to any social media site (Facebook, Instagram, Twitter, etc.) which you have signed in using your email address provided to us;
- Any other additional information, as maybe needed, for the purpose of providing our Services or for processing or storing the data under any lawful contract or otherwise.
(c) Even if you do not register on our Platform, you might choose to provide us with information— like an e-mail address and/or mobile number to receive updates about our Services and newsletters.
6. INFORMATION COLLECTED AUTOMATICALLY BY THE COMPANY
(a) When you visit or use our Platform, subscribe to our newsletters or otherwise interact with us through our Platform, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or other access device(s).
(b) When you visit our Platform or register your Account on our Platform or utilize our Services, certain information gets collected automatically on our servers, which helps us to provide you withverified access to our Service portal. The information we collect automatically includes—
(i) Unique identifiers, browser type,, and settings;
(ii) Device identifiers and features, such as type and settings, operating system, mobile network information including ISP or carrier name and phone number, and application version number. Most devices allow Users to prevent location data from being sent to a third party, the Company will honor such user settings;
(iii) Referring website, your general geographic location as indicated by your IP address, web-browsing behavior, app behavior, and whether and how you interact with content available on our website and/or within our mobile application;
(iv) Any information collected when visiting or leaving our Platform in general, through plugins or cookies including the—
(a) URL of the site the User/Visitor came from and the one he/she goes to next;
(b) IP address;
(c) Proxy server;
(d) Operating system;
(e) Web browser and add-ons;
(f) Device identifier and features, and/or ISP or the mobile carrier;
(g) Transactional SMSs/emails;
(h) Your prior search results;
(i) Log-in time and Log-out time,
which may or may not be publicly accessible.
(v) We collect Information once you install our application from Play Store or Apple Store when a Service checks for automatic updates. Your device periodically contacts our servers to provide information about your device and connection to our Services. This information includes your device type, carrier name, crash reports, and which applications you have installed.
(c) We use different methods to collect the aforementioned information, including our own cookies, web beacons, and third-party cookies.
7. COLLECTION OF PERSONAL DATA AND SENSITIVE PERSONAL DATA
(a) We collect only the Personal Data you provide to us directly and specifically, subject to your consent, for the purposes of availing our complete Services along with a smooth user experience.
(b) We also, in appropriate cases and to the extent permitted by law, collect, control, process, and use certain special categories of Personal Data that are more sensitive in nature (hereinafter referred to as “Sensitive Personal Data/Information” (“SPID”), only for the purpose of providing you our Services and to carry out the transactions on our Platform, including the use of time-sensitive One-Time Password received by you on your registered mobile number, your credit card/debit card details, which will be saved on our Platform only if you provide your consent to us, and not otherwise, and subject to the applicable RBI guidelines.
(c) We may collect Information from you when you:
(i) register on our Platform;
(ii) login or register using a third-party single sign-on service (such as Google/ Facebook). In this case, we will collect only the Information or content needed for the registration or log-in that the User has permitted such third-party service provider (say, Google/ Facebook) to share with the Company, such as their name and email address. We may collect any other information depending on the privacy settings the User has set with such service provider;
(iii) update or change personal details in your Account;
(iv) use the Platform for any of the Services being offered thereon;
(v) download or update software.
(d) We may use Cookies and Web beacons (pixel tags) to monitor the Platform usage including, without limitation, providing useful features to simplify your experience when you return to the Platform, like remembering your name, login ID, and password, and to deliver relevant content based on your preferences, usage patterns,, and location. Please understand that Cookies and Web beacons (pixel tags) are used to solely provide you complete user experience on the Platform. No cookies or web beacons are used to collect any personal or sensitive personal data/ information.
(e) Information collected by the Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.
8. USE OF INFORMATION
(a) We use your Information only for the purpose for which it has been collected, including—
(i)To operate and administer your User Account
(ii)To provide requested Services;
(iii) To respond to an individual’s request or inquiry or concern, if any;
(iv)To allow users to interact with us and/or our team;
(v) To verify the One-Time Password (“OTP”) you receive for confirmation of your email address and mobile number;
(vi) To enable you to make transactions on the Platform;
(vii)To comply with financial services regulations including retention of financial information and transactions, subject to your consent;
(viii) For customer service or customer support, including answering questions and responding to feedback and complaints;
(ix)For invoicing and account management;
(x) To enhance the security and safety of the Services/transactions; etc.
(xi) To maintain contact with you;
(xii)To send marketing/promotional communications;
(xiii)To send newsletter(s), if any, subject to subscription;
(xiv) To notify about changes/upgrades in the Service(s);
(xv) To resolve disputes, if any, and troubleshoot;
(xvi)To conduct data and system review and analytics to provide you with customized Services, including research to improve the Services. For this purpose, we shall use only de-identified (when all Personal Information is removed) or aggregated data (in a summary form).
(xvii) To prevent fraud, criminal activity, or misuse of our Platform, and to ensure the security of our IT systems, architecture, and networks;
(xviii)To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our Affiliates, you, or other third parties, if any; and
(xix) All other lawful purposes related to business and in furtherance to fulfillment of a lawful contract.
(b) We use your Information with the intent to understand your interests in availing our Services, and to accordingly contact you to explain and provide you with the Services;
(c) We may use your Non-Personal Information for internal business purposes, such as data analysis, research, developing/enhancing and/or improving our Services, and in identifying usage trends.
(d) We also use your information for purposes demanded by Law, rule, regulation, or guidelines to facilitate the transaction entered by you, including carrying out background checks/financial checks/identity checks, or any other regulatory due diligence mandated by applicable law/rule/regulations.
9. STORAGE OF COLLECTED DATA
All information you provide to us is stored on our secure systems, designed by our trusted partner, Sunday Labs
All information you provide to us, or all information that you create, upload or receive from others using your registered Account are preserved for a period of 1 yearfrom the date of discontinuation of our Services and/or deletion of your User Account from our Platform.
Please keep in mind that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include:
(a) How long is the data needed to provide you with our Services or to operate our business?
(b) Do you have an Account with us? In this case, we will keep your data while your Account is active or for as long as needed to provide the Services to you.
(c) Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include government orders to preserve data relevant to an investigation, data that must be retained for the purposes of litigation, or protection against a possible claim.
- Visitor’s IP Data
- Date and time of Platform visit
- Pages visited and navigation on the Platform
- Browser being used
- Country of accessing the Platform/Portal
- Language of the browser being used
- Words searched for
- Pixel tags
- Feedbacks
10. USER ACCOUNT
You are required to keep your User Account Information secret and confidential. You are also encouraged to change the default password after obtaining access to your User Account, and thereafter change your password every 3 months. The Company may access your User Account, only at your request, to resolve any technical issues.
11. RETENTION OF DATA/INFORMATION
We will retain your Personal Data and in certain circumstances, your Sensitive Personal Data/Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements and our legitimate interests in maintaining such Personal Information in our records. In doing this, we will have regard to the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements. Generally, we will keep information relevant to our dealings with you for 1 year following the last date of the activity (or longer if required by applicable laws and regulations). In some circumstances, your Personal Data may be anonymized so that it can no longer be associated with you, in which case it is no longer Personal Data. Once we no longer require your Personal Data for the purposes for which it was collected, we will securely destroy your Personal Data in accordance with applicable laws and regulations.
12. THIRD-PARTY SHARING OR USE OF DATA/INFORMATION
We do not rent and sell your Personal Information in a personally identifiable form to anyone. However, we share your Personal Information in encrypted form with third parties with your consent, after signing proper non-disclosure agreements, only for the purposes of providing you with a complete service experience. .
We may share your Personal Data with a third party where this is required by law, where it is necessary to perform any contract with you, or where we have another legitimate interest in doing so.
We may need to share your Personal Data with
(a) other entities within our group as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, or for assistance in relation to marketing and business development.
(b) professional advisers including lawyers, bankers, auditors, and insurers to the extent such Information is relevant to the performance of their services;
(c) regulators; and
(d) any of our service providers where such information is relevant to their performance of such services.
We may also need to share your Personal Data with a regulator or to otherwise comply with applicable law or judicial process or if we reasonably believe that disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.
13. USER SUBMISSIONS
Any content or Personal Information that you voluntarily disclose online on our Platform which can be viewed by our other Users/Visitors, like in chat areas, reviews, etc., will be available to all such Users/Visitors, and can be viewed and used by them.
14. COOKIES
A cookie is a small piece of text file stored by the website on a User/Visitor’s computer hard disk when the Platform is opened. The Platform uses cookies to improve the quality interaction of betweenUsers/Visitors with the Platform.
In some instances, we and our service providers, if any, use cookies, web beacons, and other technologies to automatically collect certain types of Information when you visit us online, as well as through emails that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability,, and effectiveness of our online presence, and measure the effectiveness of our marketing activities. The Platform may use cookies to store a unique identifier for logged-in Users to enhance user experience.
If you choose to disable the cookies, you might not be able to fully experience the interactive features of the Platform. Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our Platform and the geographic origin of visitor trends, and not to identify individual visitors.
BY NAVIGATING ON OUR PLATFORM OR ENTERING YOUR LOGIN DETAILS TO ACCESS AREAS RESERVED FOR USERS, YOU AGREE THAT WE CAN PLACE THESE COOKIES ON YOUR COMPUTER OR INTERNET-ENABLED DEVICE.
15. WEB BEACONS
A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server.
Our Platform only uses web beacons in accordance with applicable laws. The Platform or its service providers may use web beacons to track the effectiveness of third-party websites that provide us with marketing services or to gather aggregate visitor statistics and manage cookies. You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address but cookie information will not be recorded. In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.
16. CHANGE OF OWNERSHIP
If the ownership or control of all or part of our products/Services or their assets changes, we may transfer your information to the new owner.
17. LEGAL RIGHTS AND CHOICES OF USERS
(a) LEGAL RIGHTS
Under the General Data Protection Regulation (GDPR), you have the rights including
(i)Your right of access – You have the right to ask us for copies of your Personal Information.
(ii) Your right to rectification -You have the right to ask us to rectify Personal Information you think is inaccurate. You also have the right to ask us to complete Information you think is incomplete.
(iii) Your right to erasure -You have the right to ask us to erase your Personal Information in certain circumstances.
(iv) Your right to restriction of processing – ou have the right to ask us to restrict the processing of your Personal Information in certain circumstances.
(v) Your right to object to processing – You have the right to object to the processing of your Personal Information in certain circumstances.
(vi) Your right to data portability – You have the right to ask that we transfer the Personal Information you gave us, to another organization, or to you, in certain circumstances, whether in India or outside India, subject to the provisions of applicable laws.
(vii)You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at support@udropmore.com if you wish to make a request.
(b) CHOICE OF USERS
We aim to provide you with access to your data. Usually, you can autonomously control your data (e.g. by logging in to your Account) and update, modify or, if legally possible, delete it. In this case, we strongly encourage you to take control of your data. There may be situations where we are entitled to deny or restrict your rights, for example, when necessary to protect the rights and freedoms of other individuals or refuse to delete your Personal Information/Data in case the processing of such data is necessary to comply with legal obligations and/or to establish, exercise, or defend our self from legal claims.
You can always contact our Privacy Office if you would like to:
- review, change or delete the data you have supplied to us;
- object to certain data processing operations (e.g., opt-out from marketing communications);
- receive a copy of your data (in a common machine-readable format, to the extent it is required by applicable law);
- ask us any other questions related to the protection of your data atsupport@udropmore.com.
18. LINKS TO OTHER WEBSITES
Our Platform contains links to other websites not operated or controlled by the Company, including social media platforms. The fact that we provide a link to a third-party website on our Platform is not an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit personally identifiable information from you. The information that you share with the third-party platform will be governed by the specific privacy policies and Terms and Conditions of the third-party platform and not by this Privacy Policy.
19. REASONABLE SECURITY PRACTICES AND PROCEDURES
Our Platform collects Sensitive Personal Information/Data of its Users (like passwords, financial data such as credit card and debit card details, etc.), in accordance with the SPDI Rules, 2015. We follow reasonable security practices and procedures and have a documented information security program and information security policy that contains managerial, technical, operational, and physical security control measures that are commensurate with the information assets being protected with the nature of our business.
20. DATA PRIVACY OFFICER
For any questions or reasonable inquiries related to the protection of your data with the Company or regarding this Policy in general, you can contact the Company’s Privacy Office:
- E-mail:support@udropmore.com
- Contact No.: +91 83840 36476
- Address: Plot number 4&5, Logix park, 3 Floor, Sector-16, Noida – 201301
Please keep in mind that email communications are not always secure. Therefore, please do not include sensitive information in your emails to us.
We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. If you are unsatisfied with the reply received, you may then refer your complaint to the relevant regulator in your jurisdiction.
21. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2008 and the corresponding Rules made thereunder, the name and contact details of our Grievance Officer are provided below—
Name: Amarnath kumar
Address: Plot number 4&5, Logix park, 3 Floor, Sector-16, Noida – 201301
E-mail Address: amarnath@udropmore.com
Contact No.: +91 83840 36476
Such person will be responsible for addressing any of your discrepancies and grievances, as expeditiously as possible, but not more than one month from the date of receipt of such grievance.
22. SIGNATURE CLAUSE
When this Policy mentions “we”, “us”, or “our”, it refers to the Controller of your Data under this policy document, with which you had, have, or will have a “service provider and user” relationship”. As a Controller of your Data, The Company decides the type of data collected and the manner of use of such Data, taking into account the kind of Services we offer on or through our Platform.
23. UPDATE TO THE PRIVACY POLICY
The most current version of this Privacy Policy document will govern our use of your data and can be found on our Platform [“Privacy Policy” see “Legal information” section].
We reserve the right to update this Privacy Policy, at any time, and we will make an updated copy of such Privacy Policy available to you and notify you when we make any substantial updates.
24. FURTHER INFORMATION
This Privacy Policy is not an exhaustive account of all aspects of our collection and use of Personal Data. If you require any further information, please do not hesitate to contact us at support@udropmore.com